Building and maintaining the operations side of your web or information based company can be both time consuming and costly. PrimaCloud Operations Service allows you to outsource those daily operations so you can concentrate on running your business.

• Enterprise-class services without extensive technical knowledge or experience, and without hiring a full-time staff.
  
  
• Flexibility. We tailor your service to meet your needs.
  
  
• Minimized Downtime. We manage your software release and update processes to ensure maximum uptime.
  
  
• Increased Efficiency. With our expertise, you can eliminate time-wasting mistakes and experiments.
  
  
• Reliability. We offer guaranteed Service Level Agreements (SLAs) of 3, 4, or 5 nines. That's up to 99.999% guaranteed uptime!

• Planning, design, provisioning, maintenance and management of your virtual private data center (VPDC).
• Selection, deployment, and maintenance of your appliances (see below for appliance descriptions).
• Monitoring and response to hardware, system, and application service delivery interruptions per contracted SLA (Service Level Agreement).
• Monitoring and response to performance problems, security violations, and key performance indicator (KPI) variances as contractually specified. Response includes adjusting resource allocation, appliance troubleshooting, architectural evaluation, appliance upgrades, infrastructure evaluation and communication with third parties.
• Coordinating multiple vendors required for application delivery to provide high uptime and reliability.
• Root-level administration responsibility for production virtual servers, including deployment of application software updates.
• Management and execution of joint software release processes to the production ("live site") environment and support during software releases.
• Creation of copies of your VPDC for development and test purposes.
• Joint design, setup and operation of backup services.
• Response to service requests and work orders submitted via email or web response form per your contracted terms. Response delivered by email or telephone.

Pricing

Our pricing is similar to an insurance policy. We stand behind the uptime of your PrimaCloud Virtual Private Data Center. Your monthly charge (“premium”) is based upon the complexity of your VPDC and the amount of work it requires for reliable operation.

Contact us for a customized quote.